Last Updated: June 1, 2026

Effective Date: June 1, 2026

MicroSpec Systems Inc. (“MicroSpec,” “we,” “us,” or “our”) respects the privacy of individuals whose personal information we collect, access, use, store, or otherwise process in connection with our websites, applications, registration and ticketing services, event technology, and related services.

This Privacy Policy explains how MicroSpec handles personal information, including information processed through applications made available through the Clover App Market or integrated with Clover products and services (collectively, the “App”).

This Privacy Policy applies to MicroSpec’s processing of personal information in connection with the App and our related services. It does not replace or override the privacy policy of a merchant, event organizer, or other client that uses MicroSpec’s services. Where MicroSpec processes personal information on behalf of a client, the client may have its own privacy policy that provides additional information about how it collects, uses, and discloses personal information.

MicroSpec’s processing of personal information is also governed by applicable customer agreements and applicable privacy and data protection laws. Where a customer agreement contains specific requirements regarding the processing of personal information, those requirements will apply to the extent permitted by applicable law.

1. Our Role as a Service Provider

MicroSpec provides online, offline, onsite, ticketing, registration, lead retrieval, event management, and related data processing and software services for conferences, conventions, trade shows, consumer events, and other events.

When a merchant, event organizer, or other client uses the App or our related services, MicroSpec generally processes personal information on behalf of and under the direction of that client.

The client generally determines:

• what personal information is collected;

• the purposes for which that information is collected and used;

• which individuals' information is collected;

• how long the information should be retained; and

• with whom the information may be shared in connection with the event or services.

MicroSpec processes such information to provide the services requested by the client, in accordance with the applicable customer agreement, the client's instructions, and applicable law.

MicroSpec does not sell personal information obtained through the App or use such information for unrelated commercial purposes.

2. Personal Information

“Personal information” means information about an identifiable individual, as defined by applicable privacy legislation.

Depending on the services being provided and the permissions granted to the App, personal information may include:

• name and contact information;

• email address and telephone number;

• mailing or other address information;

• registration information;

• ticketing and attendance information;

• event participation information;

• professional or organizational information;

• membership information;

• exhibitor, sponsor, speaker, or event-participant information;

• transaction-related information;

• information provided by a merchant or event organizer about its customers, attendees, personnel, exhibitors, sponsors, or other participants;

• information entered into the App, including notes, preferences, registrations, or other event-related information;

• information generated through use of the App, including attendance, badge scanning, lead retrieval, or related activity;

• device and technical information necessary to operate, secure, troubleshoot, and support the App; and

• other information specifically authorized by the merchant or event organizer.

The information accessible to MicroSpec will vary depending on the services being used, the information provided by the client, and the permissions granted to the App.

MicroSpec limits information collected or accessed through the App to information reasonably necessary to provide the App's functionality and the services requested by the client, maintain and secure the App, provide support, or otherwise comply with applicable law.

3. Information Collected Through Clover

When the App is installed or used through Clover products or services, MicroSpec may receive or access information made available through Clover based on the permissions granted to the App by the merchant.

Depending on the functionality being used and the permissions granted, this information may include merchant information, customer information, transaction-related information, personnel information, device information, or other information made available through the applicable Clover integration.

MicroSpec uses information obtained through Clover only for the purposes described in this Privacy Policy, the applicable customer agreement, and as otherwise permitted or required by applicable law.

The specific information accessible through Clover may change as Clover's services, APIs, permissions, or the functionality of the App change.

MicroSpec does not request access to information that is not reasonably necessary for the App's functionality.

4. Information We Collect Directly

MicroSpec may collect personal information directly from individuals when they:

• register for or purchase tickets to an event;

• use an event website or registration site;

• use the App;

• communicate with MicroSpec for customer or technical support;

• submit an inquiry, request, complaint, or other communication;

• participate in an event or activity using MicroSpec technology; or

• otherwise voluntarily provide information to MicroSpec.

MicroSpec may also receive personal information from or on behalf of merchants, event organizers, associations, exhibitors, sponsors, and other clients that use MicroSpec services.

5. Event Registration and Event Information

Individuals attending conferences, conventions, trade shows, consumer shows, or other events may provide personal information during registration.

Depending on the event, this may include contact information, professional or organizational information, registration selections, attendance information, payment-related information, and other information requested by the event organizer.

MicroSpec may use this information on behalf of the event organizer to:

• process and confirm registration;

• issue tickets, credentials, or badges;

• provide event access;

• track attendance;

• provide certificates or other event credentials;

• communicate event information;

• provide event materials or resources;

• facilitate exhibitor or sponsor interactions;

• provide lead retrieval or related event functionality;

• administer surveys or other event activities; and

• perform other services requested by the event organizer.

The event organizer is generally responsible for determining what information it collects and how that information is used in connection with its event.

6. How We Use Personal Information

MicroSpec may use personal information processed through the App and our related services to:

• provide, operate, maintain, and support the App;

• provide registration, ticketing, event management, lead retrieval, and related services;

• process authorized transactions;

• provide information and services requested by a merchant or event organizer;

• communicate with merchants, event organizers, attendees, customers, and other authorized users;

• respond to questions, support requests, complaints, and other communications;

• authenticate users and administer access to our services;

• maintain the security and integrity of our systems;

• detect, prevent, investigate, and respond to fraud, unauthorized access, security incidents, or other unlawful activity;

• troubleshoot and resolve technical issues;

• monitor and improve the performance and reliability of the App;

• develop and improve our services;

• provide important service announcements, security alerts, and other administrative communications;

• comply with applicable laws, regulations, legal processes, or governmental requirements; and

• enforce our agreements and protect our rights, property, systems, personnel, clients, and users.

Where MicroSpec processes personal information on behalf of a client, MicroSpec does not use that information for purposes unrelated to providing the contracted services except as permitted or required by applicable law or the applicable customer agreement.

7. Sharing of Personal Information

MicroSpec may disclose personal information processed through the App or our related services to:

The Merchant or Event Organizer

We may provide personal information to the merchant, event organizer, association, exhibitor, sponsor, or other client on whose behalf the information was collected or processed.

Service Providers

We may use third-party service providers that assist us in providing, hosting, securing, maintaining, supporting, or improving our services.

These service providers may process personal information only as necessary to provide services to MicroSpec and subject to appropriate contractual or other safeguards.

Clover and Other Technology Providers

Where necessary to provide the App or an integration, MicroSpec may exchange information with Clover, Fiserv, and other technology providers whose services are used in connection with the App.

Clover's own privacy practices are governed by Clover's Privacy Notice.

Third Parties Authorized by a Client

A merchant or event organizer may direct MicroSpec to provide information to third parties involved in an event or service, such as exhibitors, sponsors, event partners, registration partners, accommodation providers, or other service providers.

Where information is shared with exhibitors or sponsors through badge scanning or lead retrieval, the applicable event organizer determines the functionality and information made available through that process.

Payment and Financial Service Providers

Where an event or service includes electronic payment processing, MicroSpec may provide information necessary to process an authorized transaction to the applicable payment processor, merchant service provider, financial institution, or other service provider involved in processing the transaction.

MicroSpec does not retain full payment card information on its systems where such information is not necessary to provide the service.

Legal and Security Requirements

MicroSpec may disclose personal information where reasonably necessary to:

• comply with applicable law or legal process;

• respond to lawful requests from governmental or law enforcement authorities;

• enforce our agreements;

• investigate or prevent fraud or other unlawful activity;

• protect the rights, property, safety, or security of MicroSpec, our clients, users, or others; or

• investigate or respond to an actual or suspected security incident.

Business Transactions

If MicroSpec is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality and privacy protections.

MicroSpec does not sell personal information to third parties for their own independent marketing or commercial purposes.

8. No Sale of Personal Information

MicroSpec does not sell personal information obtained through the App, including personal information obtained from or through Clover.

MicroSpec does not collect, use, or disclose personal information for unauthorized purposes.

9. Merchant and Event Organizer Responsibilities

Merchants and event organizers are responsible for providing individuals with appropriate privacy notices and obtaining any consents or other legal permissions required for their collection, use, disclosure, and processing of personal information.

The merchant or event organizer is generally responsible for determining:

• what personal information it collects;

• the purposes for which it collects and uses that information;

• the appropriate legal basis for its collection and use;

• what notices are provided to individuals;

• whether consent is required;

• how long information should be retained; and

• when information should be deleted.

MicroSpec provides the App and related services on behalf of its clients and processes personal information in accordance with applicable customer agreements, client instructions, and applicable law.

10. Consent

Where MicroSpec collects personal information directly from an individual, MicroSpec will obtain consent where required by applicable law and will identify the purposes for which the information is collected. Where the individual is a child or minor, MicroSpec will comply with applicable legal requirements relating to consent and parental or guardian authorization.

Where MicroSpec processes personal information on behalf of a merchant or event organizer, the client is generally responsible for determining the appropriate legal basis for collecting, using, and disclosing the information, including determining whether parental or guardian consent is required.

MicroSpec will process personal information received from a client in accordance with the client's instructions and the applicable customer agreement, subject to applicable law.

Where Clover or another platform presents a consent, permission, or privacy notice to a user, MicroSpec will not knowingly disable, override, or interfere with that mechanism.

If a required consent is denied or withdrawn, MicroSpec will cease the applicable processing to the extent required by applicable law and the applicable platform requirements.

11. Children and Minors 

MicroSpec provides registration, ticketing, event management, and related services for events that may be attended by individuals of different ages, including children and minors.

Where an event permits or requires registration or participation by a child or minor, the merchant or event organizer is responsible for determining the applicable age requirements, providing appropriate privacy notices, and obtaining any parental or guardian consent that may be required by applicable law.

Where MicroSpec processes personal information relating to a child or minor on behalf of a merchant or event organizer, MicroSpec will process that information in accordance with the client's instructions, the applicable customer agreement, and applicable law.

Where required by applicable law, MicroSpec will provide reasonable assistance to the merchant or event organizer in obtaining, documenting, responding to, or withdrawing parental or guardian consent and in responding to requests concerning a minor's personal information.

MicroSpec does not knowingly use personal information relating to children or minors for purposes unrelated to providing the services requested by the merchant or event organizer, and MicroSpec does not sell such information to third parties.

Parents and legal guardians may contact the merchant or event organizer regarding the collection, use, disclosure, retention, or deletion of a minor's personal information where the merchant or event organizer is responsible for those activities. They may also contact MicroSpec's Privacy Officer using the contact information provided in this Privacy Policy where MicroSpec is responsible for the applicable processing or where they are unsure where their request should be directed.

12. Data Retention

MicroSpec retains personal information only for as long as reasonably necessary to:

• provide the applicable services;

• fulfill our contractual obligations;

• maintain appropriate business and financial records;

• comply with legal or regulatory obligations;

• resolve disputes;

• investigate security incidents or fraud;

• enforce agreements; or

• otherwise fulfill a legitimate and permitted business purpose.

Where personal information is processed on behalf of a merchant or event organizer, retention periods may be determined by the applicable customer agreement or the client's instructions.

When personal information is no longer required, MicroSpec will securely delete, destroy, or anonymize it in accordance with applicable law and our contractual obligations.

13. Deletion and Withdrawal of Consent

Where required by applicable law, MicroSpec will cease using and delete personal information obtained through the App when an individual requests that MicroSpec cease using the information or withdraws consent to its use.

This obligation is subject to applicable legal, contractual, security, dispute-resolution, recordkeeping, or other lawful requirements to retain information.

Where personal information is processed on behalf of a merchant or event organizer, the individual may be directed to that merchant or event organizer where the client is responsible for determining whether the information should be retained or deleted.

MicroSpec will provide reasonable assistance to its clients in responding to applicable privacy requests.

For information obtained through the Clover platform, MicroSpec will comply with applicable Clover requirements regarding cessation of use and deletion of user data, subject to applicable law.

Where appropriate, MicroSpec will provide a reasonable opportunity for the individual or client to obtain information from the App before deletion occurs.

14. Privacy Rights

Depending on applicable law and the circumstances in which MicroSpec processes personal information, individuals may have rights relating to their personal information, including the right to:

• request access to personal information;

• request correction of inaccurate or incomplete information;

• request deletion of personal information;

• withdraw consent where processing is based on consent;

• request information about how personal information is being used or disclosed; and

• exercise other rights provided under applicable privacy legislation.

Where MicroSpec processes personal information on behalf of a merchant or event organizer, individuals should generally direct requests relating to the client's use of their information to that merchant or event organizer.

MicroSpec will assist its clients, where required by applicable law or contract, in responding to valid privacy requests.

Where Clover is responsible for responding to a privacy request concerning information processed by Clover, the individual may need to contact Clover directly.

Individuals may contact MicroSpec using the information provided below if they are unsure where a privacy request should be directed.

15. Access and Correction Requests

If you believe that personal information MicroSpec maintains about you is inaccurate, incomplete, or requires updating, you may contact us at:

Email: privacy@microspec.com

Telephone: 1-888-780-9825

We may require sufficient information to verify your identity before processing an access, correction, deletion, or other privacy request.

Where the information is maintained on behalf of a merchant or event organizer, we may refer the request to that client or coordinate with the client in responding to the request.

16. Security

MicroSpec takes reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

Depending on the service and information involved, safeguards may include:

• encryption of information in transit;

• access controls and authentication;

• role-based or need-to-know access;

• secure hosting and infrastructure;

• monitoring and security controls;

• secure software development practices;

• employee privacy and security procedures;

• contractual requirements for service providers; and

• procedures for responding to suspected security incidents.

Access to client and event information is restricted to personnel and service providers who require access to perform authorized functions.

No method of electronic transmission, storage, or processing can be guaranteed to be completely secure. MicroSpec maintains procedures for responding to suspected security incidents and will provide notifications where required by applicable law or contractual obligations.

17. International Processing and Data Transfers

MicroSpec may use service providers or infrastructure located in Canada, the United States, or other jurisdictions where permitted by applicable law.

Where personal information is transferred across borders, MicroSpec will take reasonable steps to ensure that the information is protected in accordance with applicable privacy and data protection requirements.

Individuals should be aware that privacy laws in other jurisdictions may differ from those in their home jurisdiction.

18. Privacy in Canada

MicroSpec is committed to complying with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

Depending on the jurisdiction and circumstances, other provincial or territorial privacy legislation may also apply.

MicroSpec will handle personal information in accordance with applicable privacy principles, including requirements relating to:

• accountability;

• identifying purposes;

• consent;

• limiting collection;

• limiting use, disclosure, and retention;

• accuracy;

• safeguards;

• openness;

• individual access; and

• challenging compliance.

Where MicroSpec acts as a service provider or processor for a client, the client remains responsible for determining the purposes for which personal information is collected and used, subject to applicable law and the applicable contractual relationship.

19. European Economic Area and United Kingdom

Where MicroSpec processes personal information subject to the General Data Protection Regulation (“GDPR”) or applicable UK data protection legislation, MicroSpec will process that information in accordance with applicable requirements.

Where MicroSpec processes personal information on behalf of a merchant or event organizer, MicroSpec generally acts as a data processor, while the merchant or event organizer acts as the controller.

The client is generally responsible for establishing the lawful basis for processing personal information.

Depending on the circumstances and applicable law, individuals in the European Economic Area or United Kingdom may have rights including:

• access;

• correction;

• deletion;

• restriction of processing;

• data portability;

• objection to processing; and

• withdrawal of consent where processing is based on consent.

Requests should generally be directed to the applicable controller, such as the merchant or event organizer. MicroSpec will provide reasonable assistance as required by applicable law and contract.

Where personal information is transferred outside the EEA or United Kingdom, MicroSpec will use an appropriate transfer mechanism where required by applicable law.

20. Security Incidents and Privacy Breaches

MicroSpec maintains procedures for identifying, investigating, containing, and responding to suspected security incidents involving personal information.

Where a privacy breach occurs, MicroSpec will take reasonable steps to contain and investigate the incident and provide notification to affected clients, individuals, regulators, or other parties where required by applicable law or contractual obligations.

21. Complaints

If you have a concern or complaint regarding MicroSpec's handling of personal information, please contact our Privacy Officer at:

Email: privacy@microspec.com

Telephone: 1-888-780-9825

MicroSpec will investigate privacy complaints and take reasonable steps to respond to concerns.

If you are not satisfied with MicroSpec's response, you may have the right to contact the applicable privacy regulator or supervisory authority.

In Canada, depending on the circumstances, this may include the Office of the Privacy Commissioner of Canada or an applicable provincial privacy commissioner.

22. Privacy Officer

MicroSpec has designated a Privacy Officer responsible for overseeing privacy matters and responding to privacy inquiries and complaints.

Privacy Officer
MicroSpec Systems Inc.
Email: privacy@microspec.com
Telephone: 1-888-780-9825

23. Changes to This Privacy Policy

MicroSpec may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make material changes, we will provide notice through reasonable means, which may include posting an updated Privacy Policy on our website, updating the effective date, providing notice through the App, or providing notice by email or other electronic means where appropriate.

The updated Privacy Policy will apply from the effective date stated above.

24. Contact Us

If you have questions about this Privacy Policy, MicroSpec's privacy practices, or the handling of your personal information, please contact:

MicroSpec Systems Inc.
Privacy Officer
Email: privacy@microspec.com
Telephone: 1-888-780-9825